Return & Refund Policy

 

Return & Refund Policy

Last Updated: July 29, 2026

Thank you for shopping with Zoveer. We hope you are delighted with your purchase. If you are not completely satisfied, please review our Return & Refund Policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

Return requests submitted after this period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

  • Be unused and undamaged;
  • Be in its original condition;
  • Include all original tags, accessories and packaging;
  • Be suitable for resale.

Items that do not meet these requirements may be refused or may qualify only for a partial refund.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Items showing signs of use or damage caused by the customer;
  • Customized or personalized products (where applicable);
  • Clearance, final sale or non-returnable items;
  • Items returned outside the return period.

4. Damaged or Incorrect Items

If you receive:

  • A damaged item;
  • An incorrect item;
  • An item with missing parts or accessories;

please contact us within 7 days of delivery and provide:

  • Your order number;
  • Photos of the product;
  • Photos of the packaging;
  • A brief description of the issue.

We will review your request and arrange a replacement, exchange or refund where appropriate.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days.

6. Return Shipping Costs

If the return is due to:

  • A defective product;
  • An incorrect item;
  • Shipping damage;

we will cover the return shipping costs.

If the return is due to:

  • A change of mind;
  • Ordering the wrong item;
  • Other non-quality-related reasons;

the customer is generally responsible for return shipping costs unless otherwise stated.

7. Order Cancellation

Orders may be canceled before shipment by contacting our customer support team.

Once an order has been shipped, it cannot be canceled directly and must follow the return procedure.

8. Refund Amount

Refunds generally include the amount paid for the returned product.

The following may not be refundable where applicable:

  • Original shipping charges;
  • Expedited shipping fees;
  • Other service fees already incurred.

9. Contact Us

If you would like to request a return or refund, please contact us:

Please include the following information:

  • Order Number
  • Full Name
  • Description of the issue
  • Photos of the item (if applicable)

We aim to respond to all inquiries within 24 hours.

Brand: Zoveer

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